Summary
Andrea Waltz and Richard Fenton finally found customer service nirvana in the Dallas area and in Oklahoma as clerk after clerk performed helpful acts as if it were a contest to outdo one another.
Waltz and Fenton, of Vancouver, own a national retail consulting business and embarked on a 10,000-mile, 30-day cross-country trek to see how customer service varies by region. The husband and wife team have witnessed the highs and lows.See the full content of this document
Extract
Service in Plains Anything but Flat
But their most recent stops in Dallas and Oklahom...
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