Summary
WASHINGTON (AP) -- The U.S. airline industry needs to do a better job of providing timely information about flight delays and in handling bumped passengers, an internal government watchdog said on the eve of one of the country's busiest travel periods.
The Transportation Department's inspector general issued a report to Congress, made public on Wednesday, that highlights several industrywide shortcomings in the area of customer service.See the full content of this document
Extract
Report Chides Airlines' Service
In a review of the operations at 14 l...
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