New 911 System Throws a Learning Curve

Summary


The job of a 911 dispatcher in a county with more than 400,000 people has always been a mental challenge, but it got a new twist in May.

Clark Countys dispatchers had used their old computer-aided system for about 19 years, but it was slowing down and officials wanted to benefit from new technologies.

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Extract


New 911 System Throws a Learning Curve

So at 5:35 a.m. on May 10, a time chosen because not much was likely to be happening and after nearly three years of preparation the new $3 million computer software from Intergraph Corporation went online.

It went smoot...

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